Multi-specialty hospitals leak in two places at once: at the phone after OP hours, and in the billing room weeks later. AuximOS is the only system that closes both, because it is one system.
Not a list of features. The specific places money leaves a business like yours, in the order they cost you the most.
Your OP closes at 8. Enquiries do not. A patient deciding on a knee replacement calls three hospitals — the one that picks up gets the case.
A claim comes back six weeks later for a document that took two minutes to attach. By then the file is cold and nobody owns it.
Summaries wait on a consultant who is in theatre. Beds sit occupied by patients who are clinically ready to leave.
A family in the GCC sends reports at midnight and expects a consultant opinion, an estimate and a visa letter. Most hospitals answer in three days.
The documentation load is the single most common reason good clinicians leave a hospital that is otherwise running well.
We would rather you arrive at the call already knowing the number. Three things to pull from systems you already have — none of them require us.
Then bring it to a callPull your PBX report for calls received between 20:00 and 08:00 last month, and how many were answered. That gap is the number this conversation is about.
Ask your billing head what percentage of claims were rejected first time, and how many of those were documentation rather than clinical.
Average hours between 'clinically fit for discharge' and 'bed free'. Multiply by your bed-day revenue.
A demonstration, not a recording of a customer — we are pre-launch and have none to play you. This is a real conversation the system is built to hold, with the handoff between agents left visible.
والدي عنده انسداد في الشرايين. أرسلت تقرير الأنجيو. هل يمكن رأي ثانٍ؟
My father has an arterial blockage. I've sent the angio report. Can we get a second opinion?
استلمنا التقرير. سأعرضه على استشاري القلب ونعود إليك خلال ساعات العمل صباحاً.
We have the report. I'll put it in front of the cardiac consultant and come back to you in the morning.
Report attached · routed to Cardiology, second-opinion queue
هل تفضّلون التقدير بالريال العُماني أم بالروبية؟ وهل تحتاجون خطاب تأشيرة علاجية؟
Would you prefer the estimate in Omani rial or rupees? And will you need a medical visa letter?
Dr. Nair has reviewed the angiogram and will speak to you at 11:00 IST. Estimate attached in OMR. Visa letter is drafted and awaiting your passport details.
Consult scheduled · Estimate issued · Visa letter drafted
Not the whole catalogue. The ones that pay for themselves first in a business your size.
Answers everything, always
Picks up every call, WhatsApp message, web form and Google enquiry on the first ring, at 3 AM on a Sunday, in the language the caller opened with. No hold music, no voicemail, no queue.
Asks what your best receptionist asks
Complaint, duration, age, which doctor, insurance or cash, how urgent, travelling from where. It gets the answers before the appointment exists, so the consult starts informed and the wrong enquiry never occupies a prime slot.
Holds a real slot, not a request
Reads live availability from the calendar your staff already use, holds the slot, confirms it, and writes the patient into your CRM. The appointment exists before the call ends.
Handles the whole journey, end to end
A family in Muscat or Manchester sends a report at midnight. The agent reads it, matches the right consultant, arranges the second opinion, prepares the estimate, and coordinates everything around the treatment that is not the treatment.
Finds the complaint before Google does
Calls after discharge or treatment and asks the questions a form never gets answered. A happy patient is routed to a review request. An unhappy one is routed to your manager the same hour.
Gives clinicians their evenings back
A voice and chat assistant for doctors on rounds and in OPD. Pulls history, lab trends and imaging in seconds, drafts discharge summaries and prescriptions from case notes, and takes dictation in Malayalam, English or Arabic.
Stops the money leaving quietly
Verifies pre-authorisations against each TPA's own checklist, builds claims from EMR data, reads rejection reasons, drafts the resubmission, and works the aged receivable list your billing team never reaches.
One interface instead of five systems
Ward managers, OT schedulers and the front desk ask in plain language instead of toggling between screens. Bed and ICU availability, theatre scheduling, discharge lists, NABH paperwork, and the internal helpdesk your staff currently solve by walking.
A patient explains a symptom the way they would to family. Change the language and you change what they are willing to say. AuximOS answers in over twenty languages in both voice and text — and follows the caller when they switch mid-sentence, which in Kerala and the Gulf they always do.
We treat it as one. Not a certification badge in a footer — a set of controls your compliance officer can actually inspect before anything goes live.
Protected health information is handled under HIPAA-aligned controls end to end, including in transit and at rest.
Consent, purpose limitation, retention and erasure handled to the Digital Personal Data Protection Act.
Documentation workflows are built to survive an NABH audit rather than to be cleaned up before one.
Nothing an agent said is unreconstructable. Transcripts and audio are searchable by patient, agent and outcome.
The caller can ask for a person at any point. Agents also escalate themselves on uncertainty, distress or clinical risk.
Agents write only to the fields you approve, and every write carries an actor, a timestamp and a reason.
Front-desk staff, clinicians, billing and management see different things. Configured to your existing roles.
Set how long transcripts, audio and personal data live. Deletion is honoured across the system, not just the UI.
Your conversations are not used to train shared models.
That is the plan we commit to, not an average we have measured — we are pre-launch and will say so on the call. What makes it achievable is that nothing gets replaced: AuximOS sits beside your HIS, your scheduler and your billing system, so nothing waits on an IT project.
Thirty minutes on where enquiries arrive, what your staff do with them, and which system holds the calendar. We tell you honestly whether agents help or not.
Departments, doctors, timings, tariffs, triage rules, payer mix, escalation paths. Your scripts, your tone, your rules about what an agent may never say.
Usually after-hours voice, because that is where the loss is easiest to see. Runs alongside your team. Every conversation reviewable from day one.
More channels, more languages, then the back-office agents. No migration, no rip-and-replace — the agents sit beside the systems you already run.
A 400-bed hospital and a three-chair dental practice lose money in completely different places. Pick the one that is yours and we will show you where to look first.
Thirty minutes. Bring your after-hours call report, your first-time claim rejection rate, or your no-show percentage — whichever one you already know is bad. We will tell you honestly whether agents fix it, and what it takes.
We are pre-launch and taking a small number of design partners in India and the GCC. If that is not you, say so on the call and we will not waste your time.