A clinic runs on one or two people at the front desk. Every call they take is a patient in front of them they are not helping — and every call they miss is revenue that never appears in any report.
Not a list of features. The specific places money leaves a business like yours, in the order they cost you the most.
A patient at the counter, a call ringing, and a WhatsApp unanswered. Two of those three lose every time.
Enquiries live in a personal WhatsApp, a notebook and someone's memory. When they leave, the pipeline leaves with them.
The patient who asked about a package and did not reply is never called again. That is the cheapest revenue in the practice, and it is untouched.
A missed slot is dead time. Nobody is calling the waitlist within the ten minutes it takes to fill it.
We would rather you arrive at the call already knowing the number. Three things to pull from systems you already have — none of them require us.
Then bring it to a callCount the calls that rang out last week. Multiply by your average first-consult value, then by your historical conversion rate. That is one week.
Count the enquiries from three months ago that never got a second contact. Nearly all of them are still reachable.
Your no-show rate, multiplied by slot value, multiplied by the number of slots you could have refilled from a waitlist.
A demonstration, not a recording of a customer — we are pre-launch and have none to play you. This is a real conversation the system is built to hold, with the handoff between agents left visible.
नमस्ते, मैं संजीवनी क्लिनिक से बोल रही हूँ। आपने पिछले महीने फिजियोथेरेपी के बारे में पूछा था — अभी भी तकलीफ़ है क्या?
I'm calling from the clinic. You asked about physiotherapy last month — is the discomfort still there?
हाँ, कमर का दर्द वैसा ही है। समय ही नहीं मिला।
Yes, the back pain is the same. I just never found the time.
शाम को छह बजे के बाद भी स्लॉट हैं। शनिवार शाम 6:30 चलेगा?
We have slots after six in the evening too. Would Saturday 6:30 work?
Objection captured · time-of-day → evening slots offered
हो गया। शनिवार 6:30, डॉ. जोशी के साथ। व्हाट्सएप पर पता भेज दिया है।
Done. Saturday 6:30 with Dr. Joshi. I've sent the address on WhatsApp.
Booked · Sat 18:30 · recovered from 11-day-old dead enquiry
Not the whole catalogue. The ones that pay for themselves first in a business your size.
Answers everything, always
Picks up every call, WhatsApp message, web form and Google enquiry on the first ring, at 3 AM on a Sunday, in the language the caller opened with. No hold music, no voicemail, no queue.
Asks what your best receptionist asks
Complaint, duration, age, which doctor, insurance or cash, how urgent, travelling from where. It gets the answers before the appointment exists, so the consult starts informed and the wrong enquiry never occupies a prime slot.
Holds a real slot, not a request
Reads live availability from the calendar your staff already use, holds the slot, confirms it, and writes the patient into your CRM. The appointment exists before the call ends.
Chases what went quiet
The enquiry that never replied. The estimate that was never accepted. The six-month review nobody scheduled. It calls back — politely, on a schedule you set, until there is an answer either way.
Finds the complaint before Google does
Calls after discharge or treatment and asks the questions a form never gets answered. A happy patient is routed to a review request. An unhappy one is routed to your manager the same hour.
A patient explains a symptom the way they would to family. Change the language and you change what they are willing to say. AuximOS answers in over twenty languages in both voice and text — and follows the caller when they switch mid-sentence, which in Kerala and the Gulf they always do.
We treat it as one. Not a certification badge in a footer — a set of controls your compliance officer can actually inspect before anything goes live.
Protected health information is handled under HIPAA-aligned controls end to end, including in transit and at rest.
Consent, purpose limitation, retention and erasure handled to the Digital Personal Data Protection Act.
Documentation workflows are built to survive an NABH audit rather than to be cleaned up before one.
Nothing an agent said is unreconstructable. Transcripts and audio are searchable by patient, agent and outcome.
The caller can ask for a person at any point. Agents also escalate themselves on uncertainty, distress or clinical risk.
Agents write only to the fields you approve, and every write carries an actor, a timestamp and a reason.
Front-desk staff, clinicians, billing and management see different things. Configured to your existing roles.
Set how long transcripts, audio and personal data live. Deletion is honoured across the system, not just the UI.
Your conversations are not used to train shared models.
That is the plan we commit to, not an average we have measured — we are pre-launch and will say so on the call. What makes it achievable is that nothing gets replaced: AuximOS sits beside your HIS, your scheduler and your billing system, so nothing waits on an IT project.
Thirty minutes on where enquiries arrive, what your staff do with them, and which system holds the calendar. We tell you honestly whether agents help or not.
Departments, doctors, timings, tariffs, triage rules, payer mix, escalation paths. Your scripts, your tone, your rules about what an agent may never say.
Usually after-hours voice, because that is where the loss is easiest to see. Runs alongside your team. Every conversation reviewable from day one.
More channels, more languages, then the back-office agents. No migration, no rip-and-replace — the agents sit beside the systems you already run.
A 400-bed hospital and a three-chair dental practice lose money in completely different places. Pick the one that is yours and we will show you where to look first.
Thirty minutes. Bring your after-hours call report, your first-time claim rejection rate, or your no-show percentage — whichever one you already know is bad. We will tell you honestly whether agents fix it, and what it takes.
We are pre-launch and taking a small number of design partners in India and the GCC. If that is not you, say so on the call and we will not waste your time.